I am an equal opportunity tattletale. When I get really bad service, I'm not shy about speaking with the manager or the corporate office. However, along with reporting subpar service I strongly believe comes the duty to report excellent service, as well. Lately, I'm pleased to say I've had several really great customer service experiences.
My most recent positive encounter came this week at the dentist's office. After I almost fell asleep in the chair waiting for the dentist, the assistant stopped by and did his best to help me pass the time. We bonded over music (a conversation which was prompted by the Muzak being piped into the office) and, ironically, we discovered we had the same birthday! I'm skeptical, so I did ask to see his driver's license and, no lie, it was the same day.
It only took a little bit of friendliness and humanness to turn a long wait into a fun conversation that helped take my mind off the clock. And, when the dentist finally arrived I told him how delightful Julio had been and how much I appreciated his great people skills.
When was the last time you encountered a cashier who gave you a sincere smile and salutation? Do you remember a time when a clerk or waiter(ess) went above and beyond to get you what you needed? And, when was the last time you made sure the manager knew how much you appreciated that employee?
Good customer service is dependent on all of us. If we don't tell management about the good eggs, we can't complain about all the bad ones.