2 cheap tickets + 1 thank you = loyal customer

Technology is great, but I'm a sucker for an old-fashioned hand-written note. Better yet, drop that note in the mail so I have something in my box other than junk mail and bills and I get lightheaded with glee. Nothing beats getting good mail.

Now, onto the back story. This week, I was lucky enough to attend the L.A. Dodgers versus Chicago Cubs game courtesy of Klout and Score Big. Score Big is a new site that allows users to bid for tickets to get better prices. Ask friends to join, they get a $10 coupon and you get a $10 credit to use toward future purchases. Score Big incentivizes you to tell your friends about the site. I like that. The site is easy to use and the seats were great (unfortunately, random bad luck put the four loudest, most belligerent people in the row behind us).

So, what does this have to do with my aforementioned excitement about getting something unexpected in the mail? Well, after I ordered my tickets through Score Big, imagine my surprise when I received this:

Aja actually took the time to write a note to thank me for using Score Big. I can't remember the last time the guy at the convenience store or the girl at the market thanked me for my purchase. It just doesn't happen anymore. But, Aja picked up a pen, put it to paper, tucked the note into an envelope, and addressed it by hand. Something so simple, yet so appreciated. So old school, yet so classic. Thanking people is timeless.

When was the last time you said thank you to your customers, your clients, your colleagues, or even a stranger? Try it. It wins instant friends and long term loyalty. And, it doesn't break the bank.

Oh, and if you would like an invite to check out Score Big (which includes a $10 coupon!), just let me know in the comments below. There is currently a waiting list to join the site, but I have ten invitations to share with my readers!


  1. Actually quite often ma'am and if you had a mailing address on your site you would have already rec'd one from me..............just sayin'..........

    People really do appreciate a personal note and it takes so very little effort to do it.

    I don't send one out every day, but I do it fairly regularly. It's the little things that make a difference.

    Who won the game? Even though I'm from Florida my youngest son is a huge Cubs fan.............

  2. I imagine the thank you ratio is different from state to state. In California, no one says it anymore. Very disheartening.

    As for the game, the Cubs got creamed. I think they thought it was an exhibition game or something. The four people behind us just ruined the evening for everyone in our section, though. Oh, they were horrible. Would have been a wonderful evening otherwise.

    Thanks for stopping by, Bill. And thank you for knowing the power of "thank you"!

  3. Saying thank you goes a long way and it is shocking that more people don't understand that. Sometimes we take others for granted when we should be taking more time out to show our appreciation.

  4. I ditto that! I wish there were more people who thought like you! ;-)

  5. Re: "So old school, yet so classic."

    I used to do this ALL the time. It was great and a great way to connect. I agree, that something so simple, does really go a long way!

    Hope you had a great time at the game Amber! Oh and yeah... Score Big pretty much rocks!!

  6. I LOVED this post...although I LOVE ALL of your posts

    But what really impressed me is the fact that not only did you receive this thank you but YES it was handwritten.

    I have always been one that loves her own handwriting...I get compliments all the time on it....so naturally I love to handwrite anything I can...but of course those opportunities are far and few between...I also know that when I do send something handwritten, the person receiving it knows that it is not a bottled, automated response and that I had to take the time to really think about what I was going to write...since one doesn't want to have to rewrite something when a mistake is made or a better turn of phrase pops out of that ethereal place in our minds and makes it's way right to the tips of our fingers....again...and again...and again.

    This alone would totally encourage me to use Score Big....but as with most wonderful things that companies do..I would hope that this is something that isn't just for the here & now until they "mature".

  7. Well, I hope I get to see your lovely handwriting some day!

    And, yes, you're so right. I'm glad to hear that you practice the lost art of writing thank you notes. I knew I liked you!

    And, have I told YOU today how much I love the blog header you made for me???? :-)

  8. Yep, indeedy! It does go a long way, for sure!

    The game itself was great, but the people behind us should have been kicked out. Why do some people not know how to function in society with the rest of us? Man.

    In any case, you're right. Score Big does pretty much rock ;-)

  9. Oh heck, I'm in for an invite. ;) Good stuff.

  10. Hey Kate! Just send me a DM on Twitter with your email addy and I'll send you an invite! :-)

  11. That's ok, I'm kinda busy anyway........

  12. You snooze, you lose! Let me know if you change your mind and would like an invite, Bill.


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