tag:blogger.com,1999:blog-2031530258657685977.post5594972193263061214..comments2023-10-03T02:30:40.858-07:00Comments on Words Done Write: How Radio Shack earned my businessAmber Avineshttp://www.blogger.com/profile/12669243706547763362noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-2031530258657685977.post-42136358152365232442012-08-06T12:28:27.174-07:002012-08-06T12:28:27.174-07:00Amber, I love stories like this, especially when b...Amber, I love stories like this, especially when big companies find a way to make their employees great ambassadors of the brand. It's hard for any business. For the the big brands, it's kind of amazing.Barrett Rossiehttp://barrettrossie.com/noreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-55336441657387597942012-06-29T15:33:37.012-07:002012-06-29T15:33:37.012-07:00Hi Ricky! Nice to meet you and great to see a comp...Hi Ricky! Nice to meet you and great to see a company engaged enough online to find my post! Yes, I will most certainly email you with the store information ;-)Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-35032953094015382962012-06-29T13:26:24.264-07:002012-06-29T13:26:24.264-07:00Hi Amber, my name is Ricky Cadden, I'm the Soc...Hi Amber, my name is Ricky Cadden, I'm the Social Media Manager at RadioShack. Just wanted to stop by and say thanks for the great writeup! It's really important for us to be ready to help, even if you didn't get your phone at RadioShack. <br /><br /><br />We also LOVE passing kudos along to our associates - can you let me know which location Mike was at, so we can make sure he gets some recognition? Please feel free to send it to Social.Media@RadioShack.com and we'll make sure he gets it. <br /><br /><br />Thanks for being a customer and giving us the opportunity to help you.Ricky Caddenhttp://www.rickycadden.com/noreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-32861385644787565892012-06-27T23:15:16.395-07:002012-06-27T23:15:16.395-07:00Well, hello, Kaarina! Good to see you!
I was qui...Well, hello, Kaarina! Good to see you! <br /><br />I was quite surprised and delighted by the experience I had at Radio Shack, And, you're so right, you have to vote with your wallet. Otherwise, bad practices will continue. And, good practices will thrive!Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-51767615025444612562012-06-27T06:18:17.295-07:002012-06-27T06:18:17.295-07:00I've never shopped at Radio Shack, but service...I've never shopped at Radio Shack, but service like you just described is what I look for, regardless of where I shop. I vote with my wallet. If someone's going to dismiss me, ignore my problem or treat me with customer dis-service, I'll take my business elsewhere.<br /><br />Your story and experience will stay in my mind...and I might even shop at Radio Shack if/when an opportunity arises. Cheers! KaarinaKaarina Dillaboughhttp://twitter.com/KDillaboughnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-23127048284996116492012-06-25T14:24:24.060-07:002012-06-25T14:24:24.060-07:00Great customer service story, Bill! When you buy m...Great customer service story, Bill! When you buy me my iPhone for Christmas, I'm glad to know you know exactly what to do to get me up and going ;-) #HintHintWords Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-29711369175121918942012-06-25T12:15:20.169-07:002012-06-25T12:15:20.169-07:00When our family phone plan expired last year; my w...When our family phone plan expired last year; my wife and 2 sons bought new iPhones from Radio Shack. The phone for the boys were Christmas presents so the techs had to do some prep work and let us walk out with them and make sure everything would activate at the appropriate time. It was somewhat detailed and tedious, but they were very patient and did a great job.<br /><br /><br />I concur with you (and Carolyn); try Radio Shack first before you to go to the big box store.Bill Dormanhttp://twitter.com/bdorman264noreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-47325045440816666112012-06-25T09:58:11.696-07:002012-06-25T09:58:11.696-07:00Hey Carolyn!
Yeah, there's a big difference w...Hey Carolyn!<br /><br />Yeah, there's a big difference with replacing a $200 phone or a $25 charger. You want to know what the problem is before you buy blindly from the web. Mike isolated the problem for me and, luckily, it was an inexpensive remedy. <br /><br />I know they tried to rebrand themselves a few years back as "The Shack," which didn't really work. And compared to megastores, they don't have the inventory, but I so appreciated the customer service. That's a game changer for me! I'll be going back for sure.<br /><br />Thanks for chiming in, Carolyn! Good to see you!Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-45650636123961272382012-06-25T09:53:12.565-07:002012-06-25T09:53:12.565-07:00Hi Amber, I'm a big fan of Radio Shack. There ...Hi Amber, I'm a big fan of Radio Shack. There is a reason why that store has survived when others such as Circuit City and CompUSA have failed.<br /><br /><br />Radio Shack has great deals on tech, but they also have staff who will try to help you. That's a great thing.<br /><br /><br />I encourage people to visit their local Radio Shack and get to know the staff there. Not all workers are equally knowledgeable, but when you find one who is, you have discovered gold.<br /><br /><br />I'm glad it worked out for you, Amber.Carolyn Nicander Mohrhttp://www.wonderoftech.comnoreply@blogger.com