Do tip jars alienate customers?
Is this ridiculous? Of course it is. So how is the tip jar at the counter of your favorite coffee joint any different? News flash, kiddos. It's not.
The breaking point is when I went to my local, used book store and saw one. I found my own books and I carried them to the checkout. The clerk rang them up and took my money. For that, he thinks he deserves a tip? I'm sorry. He doesn't. And I simply refuse to support that kind of insanity.
Tipping is part of our culture. However, I don't think the tip jar has any place in a business. As a customer, I don't appreciate feeling cheap if I don't drop in a buck because the woman at Winchell's Donuts handed me a maple bar (and, yes, my local Winchell's does have a tip jar!). The point of sale should be a completely positive experience that leaves the customer feeling all warm and fuzzy (if you do customer service right, that is). The tip jar just makes me grimace and feel awkward. It's tacky.
So, how about it folks? Set out a tip jar on your desk tomorrow and see how it goes. Your boss comes to ask for that report? Pick up your tip jar and shake it at him. Your colleague needs those stats you have? Be sure he sees the tip jar! Because expecting you do your job for the salary you were hired at is ridiculous, is it not?