tag:blogger.com,1999:blog-2031530258657685977.post7654730153835184925..comments2023-10-03T02:30:40.858-07:00Comments on Words Done Write: Are "cutsies" ruining your customer service?Amber Avineshttp://www.blogger.com/profile/12669243706547763362noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-2031530258657685977.post-22742593404343020392011-02-23T22:12:43.061-08:002011-02-23T22:12:43.061-08:00I am also not the so called "cutsie". An...I am also not the so called "cutsie". And I do admit, that sometimes, they also let me go first in the line when I have less of what they have. But, I never attempt to cut them even if I only have less, because I know, we all have the same chance of getting onto the cashier.<br /><br />DanielleOrder taking servicehttp://www.magellancallcenter.com/order-taking-services.htmnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-47924091460085406542011-02-23T22:12:28.690-08:002011-02-23T22:12:28.690-08:00Kudos to you for respecting the cue! Without a lit...Kudos to you for respecting the cue! Without a little common courtesy, our society would be chaos, I say. Utter chaos! ;-)Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-29294734010365051952011-01-04T11:36:10.838-08:002011-01-04T11:36:10.838-08:00Hey Sonia, thanks for adding to the dialogue. Quit...Hey Sonia, thanks for adding to the dialogue. Quite frankly, I doubt the 7-Eleven would have had an adequate reason for letting the guy cut in line. Short of being the owner of the place, I don't think there's a satisfactory excuse. And, yes, I agree with you about the Post Office clerk.<br /><br />>> FYI, on an unrelated note. I approved your comment even though it was flagged as spam because of your link. I'm not sure what your motivation was for including it, but it is considered inappropriate for most commenting systems and will almost always be flagged as junk. If you are a real person who is just trying to promote your workplace, you'll have better success doing it another way. I've given you the benefit of the doubt because your comment was legit. However, in general, including advertising related links are a big no no on blogs.Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-63772454635977953592011-01-03T23:32:16.476-08:002011-01-03T23:32:16.476-08:00The cashier should have explained why he let the g...The cashier should have explained why he let the guy with the tab first. I don't even know anything about a tab system in 7-11. That clerk from the post office should serve as an example to people. He did what's right. He served as the lady's conscience. That's a good way of making your customers happy. Just like a <a href="http://www.teledirect.com/" rel="nofollow">call center</a> agent like myself would do, he prioritized customer satisfaction.Sonia Roodynoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-46878820340764434342011-01-03T23:31:38.271-08:002011-01-03T23:31:38.271-08:00The cashier should have explained why he let the g...The cashier should have explained why he let the guy with the tab first. I don't even know anything about a tab system in 7-11. That clerk from the post office should serve as an example to people. He did what's right. He served as the lady's conscience. That's a good way of making your customers happy. Just like a <a href="http://www.teledirect.com/" rel="nofollow">call center</a> agent like myself would do, he prioritized customer satisfaction.Sonia Roodynoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-28597269759232342932010-12-20T23:16:47.362-08:002010-12-20T23:16:47.362-08:00Thanks for the insightful comment, Marianne!
I r...Thanks for the insightful comment, Marianne! <br /><br />I rarely see good customer service anymore, so not much surprises me. In this economy, you'd think companies would be going out of their way to make the shopping experience a good one. I mean, what a no-brainer. Treat people well and they come back. I suppose at a convenience store, people come back regardless though. Sigh...Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-67380229535233740202010-12-20T23:02:44.877-08:002010-12-20T23:02:44.877-08:00There probably are policies in place to prevent cu...There probably are policies in place to prevent cutsies, they're just not enforced for whatever reason. Cutsies is one of my pet peeves. I've never understood why a cashier would allow someone cut in line. I was a cashier at 7-11 years ago. I never allowed someone to cut in line because it would throw me off from what I was doing. Also, from what I can remember, the only people who can have a tab (at least at 7-11) were employees. They had to wait in line just like everyone else.Marianne Hartsfieldhttp://twitter.com/lilbytesnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-21460847041417983942010-12-14T18:34:01.531-08:002010-12-14T18:34:01.531-08:00Katana, thanks for leaving a comment. A little nic...Katana, thanks for leaving a comment. A little niceness makes the world a better place, doesn't it? ;-)Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-80481734991518599832010-12-14T18:14:12.788-08:002010-12-14T18:14:12.788-08:00oh my goodness, yes.
I love it when those in line...oh my goodness, yes. <br />I love it when those in line with huge purchases or transactions notice someone with one item and allow them to cut ahead.Katana Barnetthttp://twitter.com/artistkatanabnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-39215055050298650612010-12-13T22:46:20.800-08:002010-12-13T22:46:20.800-08:00Thanks for chiming in, Stan! You are absolutely ri...Thanks for chiming in, Stan! You are absolutely right (unfortunately). Employees aren't trained and businesses don't seem to care. Frankly, I can't believe that effectively handling a line of customers isn't Day One in the training manual! <br /><br />And, even further, that is the last point of contact a customer has. The checkout leaves the last impression! How can any smart business blow it by not doing everything within its power to ensure that last encounter is the best?Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-18227477261355194802010-12-13T22:35:32.357-08:002010-12-13T22:35:32.357-08:00Most corporations don't care, don't train ...Most corporations don't care, don't train their employees and don't place any emphasis on customer service when it comes to your 'cutsies' morons.<br /><br />Having an action plan in-place for these situations is best for customer service and the patrons.<br /><br />I've only seen once in my life a cashier at a grocery store tell a patron she had to go to another line because she exceeded the posted 'max items' rule for the line. He handled the situation quite well however, it just seemed to me he was reacting to others in line.Stan Gillhttp://twitter.com/StanGillnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-3644859506292600052010-12-12T20:12:50.692-08:002010-12-12T20:12:50.692-08:00Hi Trish, thanks for chiming in. As customers, we ...Hi Trish, thanks for chiming in. As customers, we can all probably improve a lot. As Sukhraj and I were talking below, letting someone ahead of you if you have a long transition is a nice thing to do. And, of course, if a business has a "10 items or less" or "Cash only" line that certainly helps keep the order. <br /><br />If I had a book of stamps on me, I might have given one to the woman. However, she pushed her way up with such a sense of entitlement, that I was really turned off.Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-31674737462387365312010-12-12T19:57:07.381-08:002010-12-12T19:57:07.381-08:00Sometimes I think a person's character is defi...Sometimes I think a person's character is defined by how they behave while waiting in a long line ;-)Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-6619021416251245042010-12-12T19:52:43.550-08:002010-12-12T19:52:43.550-08:00True, and I often wished I could magically float t...True, and I often wished I could magically float to the front just out of sheer frustration and having to wait there but I still wait my turn anyway or attempt to start a conversation so that the process moves faster.Sukhraj Beaslahttp://www.sukhrajbeasla.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-25785514213626721222010-12-12T19:52:35.623-08:002010-12-12T19:52:35.623-08:00so you can run a tab at 7-Eleven? Like at a bar? W...so you can run a tab at 7-Eleven? Like at a bar? Whatevz. Look, I hate waiting in line more than anybody. I'm the person most likely to turn around and walk out when I see too many people waiting. But I do agree that people who have quick transaction shouldn't have to wait behind someone who is (for example) returning 10 items, using 80 coupons, and updating their address in the same transaction. I'm not a saint, but I'll let people go ahead of me in line when I think I might inconvenience them otherwise, and I've had a lot of people let ME do "cutsies" in front of them when they see I'm just buying a pack of gum and they have a month's-worth of groceries...Trishnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-37180897246444785502010-12-12T19:47:27.232-08:002010-12-12T19:47:27.232-08:00Hi Sukhraj, thanks for adding your take on things....Hi Sukhraj, thanks for adding your take on things. I'm with you! If I have a bunch of stuff and someone behind me doesn't, I almost always offer to let them go ahead of me. On the flip side, your example is sad but true. I think lines bring out the worst in people, don't they?Words Done Writehttp://wordsdonewrite.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2031530258657685977.post-82930007736563306982010-12-12T19:40:52.434-08:002010-12-12T19:40:52.434-08:00I'm no "cutsie." Haha, love that ter...I'm no "cutsie." Haha, love that term but I've been situations where others have allowed me to cut in front if they saw I only had a few items and I've done the same. However I've never tried to cut in front intentionally. People really have no common sense. <br /><br />At TJ Maxx, I had a lady literally run me down trying to be first in line and she had a million clothes in her shopping cart vs my shirt. My transaction would have been a lot faster than hers. *sigh*Sukhraj Beaslahttp://www.sukhrajbeasla.comnoreply@blogger.com